Legal
Qravio is delivered electronically. Nothing is shipped, and nothing is charged for shipping.
This Shipping & Delivery Policy explains how Qravio delivers the services purchased on qravio.app, and the timelines you can expect. It applies to every paid plan and add-on sold on the Service.
Qravio is a Software-as-a-Service (SaaS) product delivered entirely online. We do not sell, stock, dispatch, or ship any physical goods. There is no courier, no tracking number, no consignment, and no delivery address to provide at checkout.
"Delivery" for our purposes means the activation of your purchased plan on your Qravio account, which unlocks the corresponding features, limits, and entitlements immediately within the dashboard at qravio.app.
Timelines below are measured from the moment your payment is confirmed as successful by the payment provider — Razorpay Software Private Limited for payments in ₹, or Lemon Squeezy, LLC acting as Merchant of Record for international payments in $ — not from the moment you submit the payment form.
| What is delivered | Minimum timeline | Maximum timeline |
|---|---|---|
| Plan activation — paid features unlocked on your workspace | Instant (typically under 2 minutes) | 24 hours |
| Add-ons — extra QR codes, storage, or workspace seats | Instant (typically under 2 minutes) | 24 hours |
| API keys and developer credentials (self-serve from the dashboard) | Instant on activation | 24 hours |
| Payment receipt and tax invoice, emailed to your registered address | Instant (typically under 5 minutes) | 24 hours |
| Enterprise and custom plans paid against an invoice | 1 business day from cleared payment | 3 business days |
In the overwhelming majority of cases delivery is immediate and automatic. The 24-hour maximum exists only to cover the exceptions listed in Section 5, and it is an outer bound rather than a normal wait.
QR codes are generated in real time as you build them. Static codes can be downloaded instantly in PNG, SVG, PDF, or EPS format, and dynamic codes begin resolving at their short URL as soon as they are saved — there is no processing queue and no waiting period.
Printing, laminating, or otherwise physically producing a QR code from the file you download is arranged by you with a printer of your choosing. We do not print or ship physical QR code materials, signage, stickers, table tents, or cards, and we are not a party to any such arrangement.
You will know delivery is complete when all of the following are true:
Activation applies to the workspace the purchase was made from. If you own several workspaces, confirm you are viewing the correct one before reporting a delay.
Delivery beyond a couple of minutes is uncommon, and is almost always one of the following:
If the maximum timeline in Section 2 has passed and your plan is still not active, email [email protected] with your registered email address and your Razorpay Payment ID or Lemon Squeezy order number. We acknowledge billing issues within 4 business hours and will either activate the plan manually or, where it cannot be delivered, refund the payment in full under our Refund Policy.
A payment that is debited but never confirmed to us is normally auto-reversed by the payment provider within 5–7 business days without any action on your part.
No shipping, handling, delivery, or dispatch charges are levied at any point. The price shown on the pricing page at checkout, plus any applicable GST or local taxes, is the entire amount payable.
The Service is delivered over the internet and is available worldwide, subject to the Terms of Service and to any sanctions or trade restrictions that apply to us. Because there is no physical shipment, no destination is out of range and no location attracts a different delivery timeline.
Cancelling a subscription, and the circumstances in which a payment is refunded, are governed by our Refund Policy, including the number of days taken to process a refund and credit it back to your bank account.
We may update this Policy from time to time. Changes are posted on this page with a revised "Last updated" date, and the version in effect at the time of your purchase governs that transaction.
For any question about delivery or activation:
Qravio
Email: [email protected]
Billing: [email protected]
Address: India
Also see our Terms of Service, Refund Policy, and Privacy Policy.
